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SERVICE MANAGEMENT SOFTWARE

Service Management Software India manages service operations in proficient and effective manner. It connects each element of service operations and can be easily customized according to specific needs of the company. It improves the quality of customer services and set a new level of performance. It captures the data of all activates, conversation and other details automatically. Streamline entire operation process from estimate to dispatch to invoicing with SalesBabu. It helps all businesses because you can customize services in accordance with the need of the company. Smooth your service operations with effective customer services and convenient return process. Manage your all complaints proficiently and track Warranties and AMC’s in the best way with service management software. You can access all details from anywhere even with you Smartphone. It helps you to develop better relations with your customers.
Service CRM India effectively fulfills the post sales need. It captures the record of spare part consumption, help you the create service quotation instantly and store record of installations.

SERVICE MANAGEMENT SOFTWARE

Complaint Management

Complaint Management is the most effective tool to improve relations with customers and increase retention of existing customer. Software helps you to track frequency of complaints, same in nature and equip service managers to suggest company the required modification in a product, thus improve customer experience.

AMC Management

Annual Maintenance Contract is a chargeable contract between the vendor and customer. Software enables you to shortlist customers who have taken AMCs. You can set reminders for renewal of AMC and manage the record of Preventive Maintenance Schedule to ensure improved customer support for better relations.

Warranty Management

CRM Software scores over traditional excel sheet management for Warranty Management. Spare parts have their warranty period. It is difficult to manage warranty of unlimited items related to a machine on excel sheet. Service management software manages machines and spare consumption under the warranty period.

Installation Management

Software helps you to track Serial Number against installation with remarks. It provides the details of additional accessories related to main product. Software enables you to track Serial Number of additional accessories. It empowers you to set reminder and manage schedule for PMS visit. Track the data of Installation with CRM.

Service Quotation

CRM enables you understand manpower usage and give you a micronized data for evaluation of inventory consumption and effectively identify the product’s quality. Single interface of Service Management CRM System enables support team to generate the quotation against the complaint to ensure smart organized services.

Spare Part Consumption

It is an effective tool for the replacement of a defective product. It provides you complete details of spare parts consumption. It helps you to monitor free spares parts which lie under Warranty or AMC. Software gives you clear idea about revenue from the sales of spare parts and improves relations with valuable customers.

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email: info@credanceinfotech.com

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